{
  "captured_at_utc": "2026-10-24T12:47:48.873Z",
  "data": {
    "id": 14,
    "status": "pending",
    "assignee_type": "AgentBot",
    "assignee": {
      "id": 1
    },
    "team": null,
    "waiting_since": null,
    "first_reply_created_at": null,
    "created_at": 1792846063,
    "last_activity_at": 1792846064,
    "agent_last_seen_at": 0
  }
}