{
  "captured_at_utc": "2026-10-24T12:08:27.759Z",
  "data": {
    "label": "SCRIPTED agent-user reply posted with the human agent user API token; NOT a human response",
    "http": 200,
    "waiting_since_before": "2026-10-24T12:08:15.000Z",
    "waiting_since_after": null,
    "conversation": {
      "id": 7,
      "status": "open",
      "assignee_type": null,
      "assignee": null,
      "team": {
        "id": 1,
        "name": "scheduling"
      },
      "waiting_since": null,
      "first_reply_created_at": 1792843703,
      "created_at": 1792843694,
      "last_activity_at": 1792843703,
      "agent_last_seen_at": 0
    },
    "messages": [
      {
        "id": 37,
        "content": "I need to book a repair appointment",
        "inbox_id": 1,
        "conversation_id": 7,
        "message_type": 0,
        "content_type": "text",
        "status": "sent",
        "content_attributes": {
          "in_reply_to": null
        },
        "created_at": 1792843694,
        "private": false,
        "source_id": null,
        "sender": {
          "additional_attributes": {
            "company_name": "<redacted>"
          },
          "custom_attributes": {},
          "email": "lab-a-fixed+1792843689049@example.com",
          "id": 23,
          "identifier": null,
          "name": "A Fixed Visitor",
          "phone_number": null,
          "thumbnail": "",
          "blocked": false,
          "contact_type": "lead",
          "type": "contact",
          "company_id": 1
        }
      },
      {
        "id": 38,
        "content": "Thanks, we've received your request. A human at Maple Street Repairs will pick this up shortly.",
        "inbox_id": 1,
        "conversation_id": 7,
        "message_type": 1,
        "content_type": "text",
        "status": "read",
        "content_attributes": {},
        "created_at": 1792843695,
        "private": false,
        "source_id": null,
        "sender": {
          "id": 1,
          "name": "Maple Street Lab Bot",
          "avatar_url": "",
          "type": "agent_bot"
        }
      },
      {
        "id": 39,
        "content": "Handoff summary (scripted, from pre-chat values)\nname: A Fixed Visitor\nemail: lab-a-fixed+1792843689049@example.com\nissue: Dishwasher will not drain\nRun mode: correct_handoff",
        "inbox_id": 1,
        "conversation_id": 7,
        "message_type": 1,
        "content_type": "text",
        "status": "read",
        "content_attributes": {},
        "created_at": 1792843695,
        "private": true,
        "source_id": null,
        "sender": {
          "id": 1,
          "name": "Maple Street Lab Bot",
          "avatar_url": "",
          "type": "agent_bot"
        }
      },
      {
        "id": 40,
        "content": "Assigned to scheduling by Maple Street Lab Bot",
        "inbox_id": 1,
        "conversation_id": 7,
        "message_type": 2,
        "content_type": "text",
        "status": "read",
        "content_attributes": {},
        "created_at": 1792843696,
        "private": false,
        "source_id": null
      },
      {
        "id": 41,
        "content": "Conversation was reopened by Maple Street Lab Bot",
        "inbox_id": 1,
        "conversation_id": 7,
        "message_type": 2,
        "content_type": "text",
        "status": "read",
        "content_attributes": {
          "activity": {
            "type": "conversation_status_changed",
            "status": "open"
          }
        },
        "created_at": 1792843697,
        "private": false,
        "source_id": null
      },
      {
        "id": 42,
        "content": "Scripted agent-user reply (posted via API token, not a human response)",
        "inbox_id": 1,
        "conversation_id": 7,
        "message_type": 1,
        "content_type": "text",
        "status": "read",
        "content_attributes": {},
        "created_at": 1792843703,
        "private": false,
        "source_id": null,
        "sender": {
          "id": 2,
          "name": "Lab Agent",
          "available_name": "Lab Agent",
          "avatar_url": "",
          "type": "user",
          "availability_status": "offline",
          "thumbnail": ""
        }
      }
    ]
  }
}