{
  "captured_at_utc": "2026-10-24T12:09:14.854Z",
  "data": {
    "scenario": "A fixed",
    "started_at_utc": "2026-10-24T12:08:09.049Z",
    "checks": {
      "run_mode_correct_handoff": {
        "pass": true,
        "detail": "correct_handoff"
      },
      "run_state_handed_off": {
        "pass": true,
        "detail": "handed_off"
      },
      "ack_public_from_agentbot": {
        "pass": true,
        "detail": "message id 38"
      },
      "status_open": {
        "pass": true,
        "detail": "open"
      },
      "team_scheduling": {
        "pass": true,
        "detail": {
          "id": 1,
          "name": "scheduling",
          "description": "Scheduling requests",
          "allow_auto_assign": false,
          "icon": "",
          "icon_color": "",
          "account_id": 1,
          "is_member": true
        }
      },
      "bot_ownership_cleared": {
        "pass": true,
        "detail": null
      },
      "waiting_since_populated": {
        "pass": true,
        "detail": "2026-10-24T12:08:15.000Z"
      },
      "present_in_open_team_queue_api": {
        "pass": true,
        "detail": {
          "open_team_all": true,
          "open_team_unassigned": true
        }
      },
      "absent_from_pending_list_api": {
        "pass": true,
        "detail": false
      },
      "ack_visible_in_widget": {
        "pass": true,
        "detail": null
      },
      "ack_promises_transfer_text": {
        "pass": true,
        "detail": "Thanks, we've received your request. A human at Maple Street Repairs will pick this up shortly."
      },
      "scripted_agent_user_reply_posted": {
        "pass": true,
        "detail": "http=200"
      },
      "scripted_agent_user_reply_visible_in_widget": {
        "pass": true,
        "detail": null
      },
      "dashboard_open_queue_shows_conversation": {
        "pass": true,
        "detail": {
          "open_team_unassigned": {
            "screenshot": "20-dashboard-open-team-scheduling-unassigned.png",
            "contact_name_visible": true
          },
          "open_all": {
            "screenshot": "21-dashboard-open-all-conversations.png",
            "contact_name_visible": true
          }
        }
      }
    },
    "conversation_display_id": 7,
    "visitor_email": "lab-a-fixed+1792843689049@example.com",
    "pre_chat_submitted_utc": "2026-10-24T12:08:13.985Z",
    "run": {
      "run": "8 (implicit)",
      "mode": "correct_handoff",
      "conversation_display_id": "7",
      "state": "handed_off",
      "state_displayed_on_page": "handed_off\nhandoff verified by read-back",
      "action_log": [
        "verify_pending: ok 200 (status=pending assignee_type=AgentBot team=none)",
        "ack: ok 200 (message_id=38)",
        "note: ok 200 (message_id=39)",
        "recheck_before_handoff: ok 200",
        "assign_team: ok 200",
        "open_status: ok 200",
        "readback: ok 200 (status=open team=1 assignee_type=none waiting_since_present=true human_replied=false)"
      ],
      "error": ""
    },
    "final": {
      "id": 7,
      "status": "open",
      "assignee_type": null,
      "assignee": null,
      "team": {
        "id": 1,
        "name": "scheduling"
      },
      "waiting_since": 1792843695,
      "first_reply_created_at": null,
      "created_at": 1792843694,
      "last_activity_at": 1792843697,
      "agent_last_seen_at": 0
    },
    "dashboard": {
      "open_team_unassigned": {
        "screenshot": "20-dashboard-open-team-scheduling-unassigned.png",
        "contact_name_visible": true
      },
      "open_all": {
        "screenshot": "21-dashboard-open-all-conversations.png",
        "contact_name_visible": true
      }
    },
    "finished_at_utc": "2026-10-24T12:09:14.854Z",
    "all_pass": true,
    "notes": [
      "Pending is not invisible to agents: the conversation is reachable in the Pending status filter/list.",
      "Run state is read from the operator page, which prints a label for fault_completed (\"fault injected: ...\") instead of the raw value; state shown here is derived from that label.",
      "The agent reply in this folder is a SCRIPTED agent-user reply posted with the human agent user API token; it is not a human response."
    ]
  }
}