{
  "captured_at_utc": "2026-10-24T12:50:49.897Z",
  "data": [
    {
      "id": 75,
      "content": "I need to book a repair appointment",
      "inbox_id": 1,
      "conversation_id": 17,
      "message_type": 0,
      "content_type": "text",
      "status": "sent",
      "content_attributes": {
        "in_reply_to": null
      },
      "created_at": 1792846238,
      "private": false,
      "source_id": null,
      "sender": {
        "additional_attributes": {
          "company_name": "<redacted>"
        },
        "custom_attributes": {},
        "email": "lab-b-positive-control+1792846234115@example.com",
        "id": 34,
        "identifier": null,
        "name": "B Control Visitor",
        "phone_number": null,
        "thumbnail": "",
        "blocked": false,
        "contact_type": "lead",
        "type": "contact",
        "company_id": 1
      }
    },
    {
      "id": 76,
      "content": "Thanks, we've received your request. A human at Maple Street Repairs will pick this up shortly.",
      "inbox_id": 1,
      "conversation_id": 17,
      "message_type": 1,
      "content_type": "text",
      "status": "read",
      "content_attributes": {},
      "created_at": 1792846239,
      "private": false,
      "source_id": null,
      "sender": {
        "id": 1,
        "name": "Maple Street Lab Bot",
        "avatar_url": "",
        "type": "agent_bot"
      }
    },
    {
      "id": 77,
      "content": "Handoff summary (scripted, from pre-chat values)\nname: B Control Visitor\nemail: lab-b-positive-control+1792846234115@example.com\nissue: Dishwasher will not drain\nRun mode: correct_handoff",
      "inbox_id": 1,
      "conversation_id": 17,
      "message_type": 1,
      "content_type": "text",
      "status": "read",
      "content_attributes": {},
      "created_at": 1792846240,
      "private": true,
      "source_id": null,
      "sender": {
        "id": 1,
        "name": "Maple Street Lab Bot",
        "avatar_url": "",
        "type": "agent_bot"
      }
    },
    {
      "id": 78,
      "content": "Assigned to scheduling by Maple Street Lab Bot",
      "inbox_id": 1,
      "conversation_id": 17,
      "message_type": 2,
      "content_type": "text",
      "status": "read",
      "content_attributes": {},
      "created_at": 1792846241,
      "private": false,
      "source_id": null
    },
    {
      "id": 79,
      "content": "Conversation was reopened by Maple Street Lab Bot",
      "inbox_id": 1,
      "conversation_id": 17,
      "message_type": 2,
      "content_type": "text",
      "status": "read",
      "content_attributes": {
        "activity": {
          "type": "conversation_status_changed",
          "status": "open"
        }
      },
      "created_at": 1792846241,
      "private": false,
      "source_id": null
    },
    {
      "id": 80,
      "content": "Scripted agent-user reply (posted via API token, not a human response)",
      "inbox_id": 1,
      "conversation_id": 17,
      "message_type": 1,
      "content_type": "text",
      "status": "read",
      "content_attributes": {},
      "created_at": 1792846246,
      "private": false,
      "source_id": null,
      "sender": {
        "id": 2,
        "name": "Lab Agent",
        "available_name": "Lab Agent",
        "avatar_url": "",
        "type": "user",
        "availability_status": "offline",
        "thumbnail": ""
      }
    }
  ]
}