{
  "captured_at_utc": "2026-10-24T13:12:05.173Z",
  "data": {
    "started_utc": "2026-10-24T13:11:03.369Z",
    "mode": "collect+restore",
    "conversations": {
      "broken": {
        "display_id": 15,
        "t0": {
          "status": "open",
          "last_activity_at_utc": "2026-10-24T12:50:10.000Z",
          "waiting_since_utc": null
        },
        "t1": {
          "id": 15,
          "status": "resolved",
          "assignee_type": null,
          "assignee": null,
          "team": {
            "id": 1,
            "name": "scheduling"
          },
          "waiting_since": null,
          "first_reply_created_at": null,
          "created_at": 1792846187,
          "last_activity_at": 1792846818,
          "agent_last_seen_at": 0,
          "last_activity_at_utc": "2026-10-24T13:00:18.000Z",
          "waiting_since_utc": null
        },
        "minutes_since_t0_last_activity": 20.9,
        "activity_messages": [
          {
            "id": 63,
            "created_at_utc": "2026-10-24T12:49:49.000Z",
            "content": "Assigned to scheduling by Maple Street Lab Bot"
          },
          {
            "id": 64,
            "created_at_utc": "2026-10-24T12:49:50.000Z",
            "content": "Conversation was reopened by Maple Street Lab Bot"
          },
          {
            "id": 81,
            "created_at_utc": "2026-10-24T13:00:18.000Z",
            "content": "Conversation was marked resolved by system due to 10 minutes of inactivity"
          }
        ],
        "human_public_replies": 0,
        "bot_public_messages": 2,
        "last_activity_changed_since_t0": true
      },
      "fixed": {
        "display_id": 16,
        "t0": {
          "status": "open",
          "last_activity_at_utc": "2026-10-24T12:50:23.000Z",
          "waiting_since_utc": "2026-10-24T12:50:22.000Z"
        },
        "t1": {
          "id": 16,
          "status": "open",
          "assignee_type": null,
          "assignee": null,
          "team": {
            "id": 1,
            "name": "scheduling"
          },
          "waiting_since": 1792846222,
          "first_reply_created_at": null,
          "created_at": 1792846220,
          "last_activity_at": 1792846223,
          "agent_last_seen_at": 0,
          "last_activity_at_utc": "2026-10-24T12:50:23.000Z",
          "waiting_since_utc": "2026-10-24T12:50:22.000Z"
        },
        "minutes_since_t0_last_activity": 20.7,
        "activity_messages": [
          {
            "id": 69,
            "created_at_utc": "2026-10-24T12:50:22.000Z",
            "content": "Assigned to scheduling by Maple Street Lab Bot"
          },
          {
            "id": 70,
            "created_at_utc": "2026-10-24T12:50:23.000Z",
            "content": "Conversation was reopened by Maple Street Lab Bot"
          }
        ],
        "human_public_replies": 0,
        "bot_public_messages": 1,
        "last_activity_changed_since_t0": false
      },
      "positive-control": {
        "display_id": 17,
        "t0": {
          "status": "open",
          "last_activity_at_utc": "2026-10-24T12:50:46.000Z",
          "waiting_since_utc": null
        },
        "t1": {
          "id": 17,
          "status": "resolved",
          "assignee_type": null,
          "assignee": null,
          "team": {
            "id": 1,
            "name": "scheduling"
          },
          "waiting_since": null,
          "first_reply_created_at": 1792846246,
          "created_at": 1792846238,
          "last_activity_at": 1792847139,
          "agent_last_seen_at": 0,
          "last_activity_at_utc": "2026-10-24T13:05:39.000Z",
          "waiting_since_utc": null
        },
        "minutes_since_t0_last_activity": 20.3,
        "activity_messages": [
          {
            "id": 78,
            "created_at_utc": "2026-10-24T12:50:41.000Z",
            "content": "Assigned to scheduling by Maple Street Lab Bot"
          },
          {
            "id": 79,
            "created_at_utc": "2026-10-24T12:50:41.000Z",
            "content": "Conversation was reopened by Maple Street Lab Bot"
          },
          {
            "id": 82,
            "created_at_utc": "2026-10-24T13:05:39.000Z",
            "content": "Conversation was marked resolved by system due to 10 minutes of inactivity"
          }
        ],
        "human_public_replies": 1,
        "bot_public_messages": 1,
        "last_activity_changed_since_t0": true
      }
    },
    "timeline_collect_not_before_utc": "2026-10-24T13:10:46.000Z",
    "collected_before_window_end": false,
    "dashboard": {
      "resolved": {
        "screenshot": "T1-dashboard-team-scheduling-resolved.png",
        "names_visible": [
          "B Broken Visitor",
          "B Control Visitor"
        ]
      },
      "open": {
        "screenshot": "T1-dashboard-team-scheduling-open.png",
        "names_visible": [
          "B Fixed Visitor"
        ]
      }
    },
    "restore_ok": true,
    "read_ok": true,
    "problems": [],
    "finished_utc": "2026-10-24T13:12:05.173Z"
  }
}
