{
  "captured_at_utc": "2026-10-24T12:50:50.851Z",
  "data": {
    "generated_utc": "2026-10-24T12:50:50.133Z",
    "settings": {
      "account": {
        "auto_resolve_after": 10,
        "auto_resolve_message": "",
        "auto_resolve_ignore_waiting": true
      },
      "inbox": {
        "id": 1,
        "csat_survey_enabled": false
      }
    },
    "conversations": {
      "broken": {
        "display_id": 15,
        "created_at_utc": "2026-10-24T12:49:47.000Z",
        "last_activity_at_utc": "2026-10-24T12:50:10.000Z",
        "last_activity_at": 1792846210,
        "status": "open",
        "waiting_since_utc": null,
        "first_reply_created_at": null,
        "visitor_name": "B Broken Visitor",
        "visitor_email": "lab-b-broken+1792846182096@example.com",
        "pre_chat_submitted_utc": "2026-10-24T12:49:47.411Z",
        "run": {
          "mode": "late_bot_message",
          "state": "fault_completed",
          "action_log": [
            "verify_pending: ok 200 (status=pending assignee_type=AgentBot team=none)",
            "ack: ok 200 (message_id=61)",
            "note: ok 200 (message_id=62)",
            "recheck_before_handoff: ok 200",
            "assign_team: ok 200",
            "open_status: ok 200",
            "readback: ok 200 (status=open team=1 assignee_type=none waiting_since_present=true human_replied=false)",
            "late_scheduled: ok (delay=20s)",
            "recheck_before_late: ok 200",
            "late_bot_message: ok 200 (message_id=65)",
            "readback_after_late: ok 200 (status=open waiting_since_present=false)"
          ],
          "error": ""
        },
        "t0_readback": {
          "id": 15,
          "status": "open",
          "assignee_type": null,
          "assignee": null,
          "team": {
            "id": 1,
            "name": "scheduling"
          },
          "waiting_since": null,
          "first_reply_created_at": null,
          "created_at": 1792846187,
          "last_activity_at": 1792846210,
          "agent_last_seen_at": 0
        },
        "human_public_replies": 0,
        "bot_public_messages": 2,
        "waiting_since_trace": [
          {
            "at_utc": "2026-10-24T12:49:49.503Z",
            "status": "pending",
            "waiting_since": null,
            "public_bot_messages": 1,
            "messages": 3
          },
          {
            "at_utc": "2026-10-24T12:49:50.821Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:49:51.926Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:49:53.030Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:49:54.356Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:49:55.432Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:49:56.580Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:49:57.902Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:49:59.027Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:00.186Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:01.550Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:02.724Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:04.072Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:05.215Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:06.360Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:07.712Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:08.822Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:09.957Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:49:49.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:11.357Z",
            "status": "open",
            "waiting_since": null,
            "public_bot_messages": 2,
            "messages": 6
          },
          {
            "at_utc": "2026-10-24T12:50:12.469Z",
            "status": "open",
            "waiting_since": null,
            "public_bot_messages": 2,
            "messages": 6
          }
        ]
      },
      "fixed": {
        "display_id": 16,
        "created_at_utc": "2026-10-24T12:50:20.000Z",
        "last_activity_at_utc": "2026-10-24T12:50:23.000Z",
        "last_activity_at": 1792846223,
        "status": "open",
        "waiting_since_utc": "2026-10-24T12:50:22.000Z",
        "first_reply_created_at": null,
        "visitor_name": "B Fixed Visitor",
        "visitor_email": "lab-b-fixed+1792846215246@example.com",
        "pre_chat_submitted_utc": "2026-10-24T12:50:19.894Z",
        "run": {
          "mode": "correct_handoff",
          "state": "handed_off",
          "action_log": [
            "verify_pending: ok 200 (status=pending assignee_type=AgentBot team=none)",
            "ack: ok 200 (message_id=67)",
            "note: ok 200 (message_id=68)",
            "recheck_before_handoff: ok 200",
            "assign_team: ok 200",
            "open_status: ok 200",
            "readback: ok 200 (status=open team=1 assignee_type=none waiting_since_present=true human_replied=false)"
          ],
          "error": ""
        },
        "t0_readback": {
          "id": 16,
          "status": "open",
          "assignee_type": null,
          "assignee": null,
          "team": {
            "id": 1,
            "name": "scheduling"
          },
          "waiting_since": 1792846222,
          "first_reply_created_at": null,
          "created_at": 1792846220,
          "last_activity_at": 1792846223,
          "agent_last_seen_at": 0
        },
        "human_public_replies": 0,
        "bot_public_messages": 1,
        "waiting_since_trace": [
          {
            "at_utc": "2026-10-24T12:50:22.605Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:50:22.000Z",
            "public_bot_messages": 1,
            "messages": 3
          }
        ]
      },
      "positive-control": {
        "display_id": 17,
        "created_at_utc": "2026-10-24T12:50:38.000Z",
        "last_activity_at_utc": "2026-10-24T12:50:46.000Z",
        "last_activity_at": 1792846246,
        "status": "open",
        "waiting_since_utc": null,
        "first_reply_created_at": 1792846246,
        "visitor_name": "B Control Visitor",
        "visitor_email": "lab-b-positive-control+1792846234115@example.com",
        "pre_chat_submitted_utc": "2026-10-24T12:50:38.345Z",
        "run": {
          "mode": "correct_handoff",
          "state": "handed_off",
          "action_log": [
            "verify_pending: ok 200 (status=pending assignee_type=AgentBot team=none)",
            "ack: ok 200 (message_id=76)",
            "note: ok 200 (message_id=77)",
            "recheck_before_handoff: ok 200",
            "assign_team: ok 200",
            "open_status: ok 200",
            "readback: ok 200 (status=open team=1 assignee_type=none waiting_since_present=true human_replied=false)"
          ],
          "error": ""
        },
        "t0_readback": {
          "id": 17,
          "status": "open",
          "assignee_type": null,
          "assignee": null,
          "team": {
            "id": 1,
            "name": "scheduling"
          },
          "waiting_since": null,
          "first_reply_created_at": 1792846246,
          "created_at": 1792846238,
          "last_activity_at": 1792846246,
          "agent_last_seen_at": 0
        },
        "human_public_replies": 1,
        "bot_public_messages": 1,
        "waiting_since_trace": [
          {
            "at_utc": "2026-10-24T12:50:40.523Z",
            "status": "pending",
            "waiting_since": null,
            "public_bot_messages": 1,
            "messages": 3
          },
          {
            "at_utc": "2026-10-24T12:50:41.885Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:50:40.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:42.979Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:50:40.000Z",
            "public_bot_messages": 1,
            "messages": 5
          },
          {
            "at_utc": "2026-10-24T12:50:44.076Z",
            "status": "open",
            "waiting_since": "2026-10-24T12:50:40.000Z",
            "public_bot_messages": 1,
            "messages": 5
          }
        ]
      }
    },
    "latest_last_activity_utc": "2026-10-24T12:50:46.000Z",
    "latest_last_activity_epoch": 1792846246,
    "earliest_expected_resolution_utc": "2026-10-24T13:00:46.000Z",
    "collect_not_before_utc": "2026-10-24T13:10:46.000Z",
    "notes": [
      "Expected auto-resolution window: last_activity_at + 10 min up to +5 min scheduler cycle (*/5 cron unless AUTO_RESOLVE_CRON set on host; host value not observable from here) plus queue delay.",
      "The three conversations must not receive any further activity.",
      "Positive-control reply is a SCRIPTED agent-user reply via API token, not a human response."
    ],
    "leftover_open_conversations_before_setup": {
      "note": "Not touched. Account-wide auto-resolve with ignore_waiting=true may resolve those with null waiting_since (7, 5, 4, 3) about 10 min after their last activity; those with waiting_since set (1, 6, 2) should not be resolved. A-broken run (14) and earlier pending A attempts (8-13) are pending (bot-owned), not open.",
      "conversations": [
        {
          "display_id": 1,
          "status": "open",
          "waiting_since_utc": "2026-10-24T11:42:00.000Z",
          "last_activity_at_utc": "2026-10-24T12:11:10.000Z"
        },
        {
          "display_id": 7,
          "status": "open",
          "waiting_since_utc": null,
          "last_activity_at_utc": "2026-10-24T12:08:23.000Z"
        },
        {
          "display_id": 6,
          "status": "open",
          "waiting_since_utc": "2026-10-24T12:02:49.000Z",
          "last_activity_at_utc": "2026-10-24T12:02:50.000Z"
        },
        {
          "display_id": 5,
          "status": "open",
          "waiting_since_utc": null,
          "last_activity_at_utc": "2026-10-24T11:48:40.000Z"
        },
        {
          "display_id": 4,
          "status": "open",
          "waiting_since_utc": null,
          "last_activity_at_utc": "2026-10-24T11:47:01.000Z"
        },
        {
          "display_id": 3,
          "status": "open",
          "waiting_since_utc": null,
          "last_activity_at_utc": "2026-10-24T11:44:45.000Z"
        },
        {
          "display_id": 2,
          "status": "open",
          "waiting_since_utc": "2026-10-24T11:43:06.000Z",
          "last_activity_at_utc": "2026-10-24T11:43:07.000Z"
        }
      ]
    }
  }
}