{
  "captured_at_utc": "2026-10-24T13:30:20.790Z",
  "data": {
    "scenario": "C1",
    "trigger_description": "unseen human reply",
    "settings_snapshot_before_conversation": {
      "account": {
        "auto_resolve_after": null,
        "auto_resolve_message": null,
        "auto_resolve_ignore_waiting": null
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": false,
        "csat_config": {}
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "timeline": [
      {
        "at_utc": "2026-10-24T13:26:46.096Z",
        "status": "open",
        "message_count": 2,
        "messages": [
          {
            "id": 83,
            "message_type": 0,
            "content_type": "text",
            "private": false,
            "sender_type": "contact",
            "created_at_utc": "2026-10-24T13:26:36.000Z",
            "content": "C-C1 unseen human reply (visitor message)"
          },
          {
            "id": 84,
            "message_type": 1,
            "content_type": "text",
            "private": false,
            "sender_type": "user",
            "created_at_utc": "2026-10-24T13:26:45.000Z",
            "content": "C-C1 reply: Hi, this is Maple Street Repairs about your request (scripted agent-user reply via HUMAN_AGENT_TOKEN API, not a human response)"
          }
        ]
      }
    ],
    "id": 18,
    "issue": "C-C1 unseen human reply",
    "t_submit_utc": "2026-10-24T13:26:35.751Z",
    "widget_closed_utc": "2026-10-24T13:26:43.220Z",
    "conversation": {
      "display_id": 18,
      "uuid": "51bfa1d6-69fe-4639-a8dc-05543453bef3",
      "status": "open",
      "contact_last_seen_at_utc": "2026-10-24T13:26:39.000Z",
      "agent_last_seen_at_utc": null,
      "contact_email_is_controlled_mailbox": true
    },
    "messages_before_trigger": [
      {
        "id": 83,
        "message_type": 0,
        "content_type": "text",
        "private": false,
        "sender_type": "contact",
        "created_at_utc": "2026-10-24T13:26:36.000Z",
        "content": "C-C1 unseen human reply (visitor message)"
      }
    ],
    "settings_snapshot_at_trigger": {
      "account": {
        "auto_resolve_after": null,
        "auto_resolve_message": null,
        "auto_resolve_ignore_waiting": null
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": false,
        "csat_config": {}
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "trigger_http": 200,
    "trigger_message": {
      "id": 84,
      "created_at_utc": "2026-10-24T13:26:45.000Z",
      "content_type": "text",
      "label": "scripted agent-user reply, not a human"
    },
    "trigger_sent_utc": "2026-10-24T13:26:45.199Z",
    "final": {
      "at_utc": "2026-10-24T13:30:20.310Z",
      "status": "open",
      "contact_last_seen_at_utc": "2026-10-24T13:26:39.000Z",
      "messages": [
        {
          "id": 83,
          "message_type": 0,
          "content_type": "text",
          "private": false,
          "sender_type": "contact",
          "created_at_utc": "2026-10-24T13:26:36.000Z",
          "content": "C-C1 unseen human reply (visitor message)"
        },
        {
          "id": 84,
          "message_type": 1,
          "content_type": "text",
          "private": false,
          "sender_type": "user",
          "created_at_utc": "2026-10-24T13:26:45.000Z",
          "content": "C-C1 reply: Hi, this is Maple Street Repairs about your request (scripted agent-user reply via HUMAN_AGENT_TOKEN API, not a human response)"
        }
      ]
    },
    "observed": {
      "messages_after_trigger": [
        {
          "id": 84,
          "message_type": 1,
          "content_type": "text",
          "private": false,
          "sender_type": "user",
          "created_at_utc": "2026-10-24T13:26:45.000Z",
          "content": "C-C1 reply: Hi, this is Maple Street Repairs about your request (scripted agent-user reply via HUMAN_AGENT_TOKEN API, not a human response)"
        }
      ],
      "public_outgoing_or_template_after_trigger": 1,
      "csat_message_present": false,
      "note": "Chatwoot exposes no email-job state through the API; whether mail was sent is only knowable from the mailbox / host logs."
    },
    "cleanup_resolve_http": 200
  }
}