{
  "captured_at_utc": "2026-10-24T14:40:40.079Z",
  "data": {
    "applied_at_utc": "2026-10-24T14:40:40.079Z",
    "settings": {
      "account": {
        "auto_resolve_after": 10,
        "auto_resolve_message": "Lab auto-resolve notice: this conversation was closed after 10 minutes of inactivity (C2 trigger)",
        "auto_resolve_ignore_waiting": false
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": false,
        "csat_config": {
          "message": "How did Maple Street Repairs do? (lab CSAT survey)",
          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
            "values": [
              "lab-csat"
            ],
            "operator": "contains"
          }
        }
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "note": "auto_resolve_ignore_waiting=false so resolvable_all (open + last_activity_at older than 10 min) applies; the C2 conversation has no agent reply, so no reply email contaminates the trigger."
  }
}