{
  "captured_at_utc": "2026-10-24T14:40:55.081Z",
  "data": {
    "display_id": 22,
    "uuid": "6affb132-d8c1-4986-9f81-db91f31820cb",
    "status": "open",
    "created_at_utc": "2026-10-24T14:40:47.000Z",
    "last_activity_at_utc": "2026-10-24T14:40:47.000Z",
    "latest_last_activity_epoch": 1792852847,
    "waiting_since_utc": "2026-10-24T14:40:47.000Z",
    "widget_closed_utc": "2026-10-24T14:40:53.640Z",
    "contact_last_seen_at_utc": "2026-10-24T14:40:49.000Z",
    "messages": [
      {
        "id": 95,
        "message_type": 0,
        "content_type": "text",
        "private": false,
        "sender_type": "contact",
        "created_at_utc": "2026-10-24T14:40:47.000Z",
        "content": "C-C2 auto-resolve after inactivity (visitor message)"
      }
    ],
    "other_open_conversations_at_start": [
      16,
      1,
      6,
      2
    ],
    "settings": {
      "account": {
        "auto_resolve_after": 10,
        "auto_resolve_message": "Lab auto-resolve notice: this conversation was closed after 10 minutes of inactivity (C2 trigger)",
        "auto_resolve_ignore_waiting": false
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": false,
        "csat_config": {
          "message": "How did Maple Street Repairs do? (lab CSAT survey)",
          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
            "values": [
              "lab-csat"
            ],
            "operator": "contains"
          }
        }
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    }
  }
}