{
  "captured_at_utc": "2026-10-24T14:55:57.108Z",
  "data": {
    "collected_at_utc": "2026-10-24T14:55:54.620Z",
    "mode": "collect+blank",
    "status": "resolved",
    "status_at_collect_after_extra_wait": "resolved",
    "minutes_after_last_activity_at_collect": 15.1,
    "last_activity_at_utc": "2026-10-24T14:55:39.000Z",
    "contact_last_seen_at_utc": "2026-10-24T14:40:49.000Z",
    "auto_resolve_template_messages": [
      {
        "id": 104,
        "message_type": 3,
        "content_type": "text",
        "private": false,
        "sender_type": null,
        "created_at_utc": "2026-10-24T14:55:38.000Z",
        "content": "Lab auto-resolve notice: this conversation was closed after 10 minutes of inactivity (C2 trigger)"
      }
    ],
    "activity_messages": [
      {
        "id": 105,
        "message_type": 2,
        "content_type": "text",
        "private": false,
        "sender_type": null,
        "created_at_utc": "2026-10-24T14:55:39.000Z",
        "content": "Conversation was marked resolved by system due to 10 minutes of inactivity"
      }
    ],
    "all_messages": [
      {
        "id": 95,
        "message_type": 0,
        "content_type": "text",
        "private": false,
        "sender_type": "contact",
        "created_at_utc": "2026-10-24T14:40:47.000Z",
        "content": "C-C2 auto-resolve after inactivity (visitor message)"
      },
      {
        "id": 104,
        "message_type": 3,
        "content_type": "text",
        "private": false,
        "sender_type": null,
        "created_at_utc": "2026-10-24T14:55:38.000Z",
        "content": "Lab auto-resolve notice: this conversation was closed after 10 minutes of inactivity (C2 trigger)"
      },
      {
        "id": 105,
        "message_type": 2,
        "content_type": "text",
        "private": false,
        "sender_type": null,
        "created_at_utc": "2026-10-24T14:55:39.000Z",
        "content": "Conversation was marked resolved by system due to 10 minutes of inactivity"
      }
    ],
    "auto_resolve_message_present": true,
    "template_message_flags_note": "message_type 3 = template, private false means public to the contact; sender is null for templates.",
    "open_at_start_but_not_open_now": [
      16,
      1,
      6,
      2
    ],
    "blanked": true,
    "settings_after_blank": {
      "account": {
        "auto_resolve_after": 10,
        "auto_resolve_message": null,
        "auto_resolve_ignore_waiting": false
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": false,
        "csat_config": {
          "message": "How did Maple Street Repairs do? (lab CSAT survey)",
          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
            "values": [
              "lab-csat"
            ],
            "operator": "contains"
          }
        }
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "problems": []
  }
}