{
  "captured_at_utc": "2026-10-24T13:34:28.668Z",
  "data": {
    "scenario": "C3",
    "trigger_description": "manual resolve with CSAT on (matching label rule)",
    "settings_snapshot_before_conversation": {
      "account": {
        "auto_resolve_after": null,
        "auto_resolve_message": null,
        "auto_resolve_ignore_waiting": null
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": true,
        "csat_config": {
          "message": "How did Maple Street Repairs do? (lab CSAT survey)",
          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
            "values": [
              "lab-csat"
            ],
            "operator": "contains"
          }
        }
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "timeline": [
      {
        "at_utc": "2026-10-24T13:30:55.245Z",
        "status": "resolved",
        "message_count": 3,
        "messages": [
          {
            "id": 86,
            "message_type": 0,
            "content_type": "text",
            "private": false,
            "sender_type": "contact",
            "created_at_utc": "2026-10-24T13:30:45.000Z",
            "content": "C-C3 manual resolve with CSAT on (matching label rule) (visitor message)"
          },
          {
            "id": 87,
            "message_type": 2,
            "content_type": "text",
            "private": false,
            "sender_type": null,
            "created_at_utc": "2026-10-24T13:30:53.000Z",
            "content": "Lab Agent added lab-csat"
          },
          {
            "id": 88,
            "message_type": 3,
            "content_type": "input_csat",
            "private": false,
            "sender_type": null,
            "created_at_utc": "2026-10-24T13:30:54.000Z",
            "content": "How did Maple Street Repairs do? (lab CSAT survey)"
          }
        ]
      },
      {
        "at_utc": "2026-10-24T13:31:11.740Z",
        "status": "resolved",
        "message_count": 4,
        "messages": [
          {
            "id": 86,
            "message_type": 0,
            "content_type": "text",
            "private": false,
            "sender_type": "contact",
            "created_at_utc": "2026-10-24T13:30:45.000Z",
            "content": "C-C3 manual resolve with CSAT on (matching label rule) (visitor message)"
          },
          {
            "id": 87,
            "message_type": 2,
            "content_type": "text",
            "private": false,
            "sender_type": null,
            "created_at_utc": "2026-10-24T13:30:53.000Z",
            "content": "Lab Agent added lab-csat"
          },
          {
            "id": 88,
            "message_type": 3,
            "content_type": "input_csat",
            "private": false,
            "sender_type": null,
            "created_at_utc": "2026-10-24T13:30:54.000Z",
            "content": "How did Maple Street Repairs do? (lab CSAT survey)"
          },
          {
            "id": 89,
            "message_type": 2,
            "content_type": "text",
            "private": false,
            "sender_type": null,
            "created_at_utc": "2026-10-24T13:30:54.000Z",
            "content": "Conversation was marked resolved by Lab Agent"
          }
        ]
      }
    ],
    "id": 19,
    "issue": "C-C3 manual resolve with CSAT on (matching label rule)",
    "t_submit_utc": "2026-10-24T13:30:45.157Z",
    "widget_closed_utc": "2026-10-24T13:30:51.661Z",
    "conversation": {
      "display_id": 19,
      "uuid": "13ee6582-a963-4df0-824d-a3df0a6f3f8b",
      "status": "open",
      "contact_last_seen_at_utc": "2026-10-24T13:30:46.000Z",
      "agent_last_seen_at_utc": null,
      "contact_email_is_controlled_mailbox": true
    },
    "messages_before_trigger": [
      {
        "id": 86,
        "message_type": 0,
        "content_type": "text",
        "private": false,
        "sender_type": "contact",
        "created_at_utc": "2026-10-24T13:30:45.000Z",
        "content": "C-C3 manual resolve with CSAT on (matching label rule) (visitor message)"
      }
    ],
    "label_applied_http": 200,
    "settings_snapshot_at_trigger": {
      "account": {
        "auto_resolve_after": null,
        "auto_resolve_message": null,
        "auto_resolve_ignore_waiting": null
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": true,
        "csat_config": {
          "message": "How did Maple Street Repairs do? (lab CSAT survey)",
          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
            "values": [
              "lab-csat"
            ],
            "operator": "contains"
          }
        }
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "trigger_http": 200,
    "trigger_response_status": "resolved",
    "trigger_sent_utc": "2026-10-24T13:30:54.330Z",
    "final": {
      "at_utc": "2026-10-24T13:34:28.656Z",
      "status": "resolved",
      "contact_last_seen_at_utc": "2026-10-24T13:30:46.000Z",
      "messages": [
        {
          "id": 86,
          "message_type": 0,
          "content_type": "text",
          "private": false,
          "sender_type": "contact",
          "created_at_utc": "2026-10-24T13:30:45.000Z",
          "content": "C-C3 manual resolve with CSAT on (matching label rule) (visitor message)"
        },
        {
          "id": 87,
          "message_type": 2,
          "content_type": "text",
          "private": false,
          "sender_type": null,
          "created_at_utc": "2026-10-24T13:30:53.000Z",
          "content": "Lab Agent added lab-csat"
        },
        {
          "id": 88,
          "message_type": 3,
          "content_type": "input_csat",
          "private": false,
          "sender_type": null,
          "created_at_utc": "2026-10-24T13:30:54.000Z",
          "content": "How did Maple Street Repairs do? (lab CSAT survey)"
        },
        {
          "id": 89,
          "message_type": 2,
          "content_type": "text",
          "private": false,
          "sender_type": null,
          "created_at_utc": "2026-10-24T13:30:54.000Z",
          "content": "Conversation was marked resolved by Lab Agent"
        }
      ]
    },
    "csat_message": {
      "id": 88,
      "message_type": 3,
      "content_type": "input_csat",
      "private": false,
      "sender_type": null,
      "created_at_utc": "2026-10-24T13:30:54.000Z",
      "content": "How did Maple Street Repairs do? (lab CSAT survey)"
    },
    "trigger_message": {
      "id": 88,
      "message_type": 3,
      "content_type": "input_csat",
      "private": false,
      "sender_type": null,
      "created_at_utc": "2026-10-24T13:30:54.000Z",
      "content": "How did Maple Street Repairs do? (lab CSAT survey)",
      "note": "CSAT template message created by the resolve (survey service)"
    },
    "observed": {
      "messages_after_trigger": [
        {
          "id": 87,
          "message_type": 2,
          "content_type": "text",
          "private": false,
          "sender_type": null,
          "created_at_utc": "2026-10-24T13:30:53.000Z",
          "content": "Lab Agent added lab-csat"
        },
        {
          "id": 88,
          "message_type": 3,
          "content_type": "input_csat",
          "private": false,
          "sender_type": null,
          "created_at_utc": "2026-10-24T13:30:54.000Z",
          "content": "How did Maple Street Repairs do? (lab CSAT survey)"
        },
        {
          "id": 89,
          "message_type": 2,
          "content_type": "text",
          "private": false,
          "sender_type": null,
          "created_at_utc": "2026-10-24T13:30:54.000Z",
          "content": "Conversation was marked resolved by Lab Agent"
        }
      ],
      "public_outgoing_or_template_after_trigger": 1,
      "csat_message_present": true,
      "note": "Chatwoot exposes no email-job state through the API; whether mail was sent is only knowable from the mailbox / host logs."
    }
  }
}