{
  "captured_at_utc": "2026-10-24T14:36:37.402Z",
  "data": {
    "settings_now": {
      "account": {
        "auto_resolve_after": null,
        "auto_resolve_message": null,
        "auto_resolve_ignore_waiting": null
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": false,
        "csat_config": {
          "message": "How did Maple Street Repairs do? (lab CSAT survey)",
          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
            "values": [
              "lab-csat"
            ],
            "operator": "contains"
          }
        }
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "conversation": {
      "display_id": 20,
      "status": "resolved",
      "labels": [],
      "contact_last_seen_at_utc": "2026-10-24T13:35:13.000Z",
      "agent_last_seen_at_utc": null,
      "assignee_id": null,
      "messages": [
        {
          "id": 90,
          "message_type": 0,
          "content_type": "text",
          "private": false,
          "sender_type": "contact",
          "created_at_utc": "2026-10-24T13:35:12.000Z",
          "content": "C-F-C1 unseen human reply, continuity OFF (fix) (visitor message)"
        },
        {
          "id": 91,
          "message_type": 1,
          "content_type": "text",
          "private": false,
          "sender_type": "user",
          "created_at_utc": "2026-10-24T13:35:20.000Z",
          "content": "C-F-C1 reply: Hi, this is Maple Street Repairs about your request (scripted agent-user reply via HUMAN_AGENT_TOKEN API, not a human response)"
        },
        {
          "id": 92,
          "message_type": 2,
          "content_type": "text",
          "private": false,
          "sender_type": null,
          "created_at_utc": "2026-10-24T13:38:54.000Z",
          "content": "Conversation was marked resolved by Lab Agent"
        }
      ],
      "csat_messages": [],
      "public_outgoing_after_visitor": 1
    }
  }
}