{
  "captured_at_utc": "2026-10-24T13:43:17.480Z",
  "data": {
    "scenario": "F-C3",
    "trigger_description": "manual resolve with CSAT off (fix)",
    "settings_snapshot_before_conversation": {
      "account": {
        "auto_resolve_after": null,
        "auto_resolve_message": null,
        "auto_resolve_ignore_waiting": null
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": false,
        "csat_config": {
          "message": "How did Maple Street Repairs do? (lab CSAT survey)",
          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
            "values": [
              "lab-csat"
            ],
            "operator": "contains"
          }
        }
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "timeline": [
      {
        "at_utc": "2026-10-24T13:39:44.936Z",
        "status": "resolved",
        "message_count": 2,
        "messages": [
          {
            "id": 93,
            "message_type": 0,
            "content_type": "text",
            "private": false,
            "sender_type": "contact",
            "created_at_utc": "2026-10-24T13:39:35.000Z",
            "content": "C-F-C3 manual resolve with CSAT off (fix) (visitor message)"
          },
          {
            "id": 94,
            "message_type": 2,
            "content_type": "text",
            "private": false,
            "sender_type": null,
            "created_at_utc": "2026-10-24T13:39:44.000Z",
            "content": "Conversation was marked resolved by Lab Agent"
          }
        ]
      }
    ],
    "id": 21,
    "issue": "C-F-C3 manual resolve with CSAT off (fix)",
    "t_submit_utc": "2026-10-24T13:39:35.540Z",
    "widget_closed_utc": "2026-10-24T13:39:42.110Z",
    "conversation": {
      "display_id": 21,
      "uuid": "4f48e1cd-3ea1-4ad3-b5ea-db59def8a5d8",
      "status": "open",
      "contact_last_seen_at_utc": "2026-10-24T13:39:36.000Z",
      "agent_last_seen_at_utc": null,
      "contact_email_is_controlled_mailbox": true
    },
    "messages_before_trigger": [
      {
        "id": 93,
        "message_type": 0,
        "content_type": "text",
        "private": false,
        "sender_type": "contact",
        "created_at_utc": "2026-10-24T13:39:35.000Z",
        "content": "C-F-C3 manual resolve with CSAT off (fix) (visitor message)"
      }
    ],
    "settings_snapshot_at_trigger": {
      "account": {
        "auto_resolve_after": null,
        "auto_resolve_message": null,
        "auto_resolve_ignore_waiting": null
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": false,
        "csat_config": {
          "message": "How did Maple Street Repairs do? (lab CSAT survey)",
          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
            "values": [
              "lab-csat"
            ],
            "operator": "contains"
          }
        }
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "trigger_http": 200,
    "trigger_response_status": "resolved",
    "trigger_sent_utc": "2026-10-24T13:39:44.064Z",
    "final": {
      "at_utc": "2026-10-24T13:43:17.479Z",
      "status": "resolved",
      "contact_last_seen_at_utc": "2026-10-24T13:39:36.000Z",
      "messages": [
        {
          "id": 93,
          "message_type": 0,
          "content_type": "text",
          "private": false,
          "sender_type": "contact",
          "created_at_utc": "2026-10-24T13:39:35.000Z",
          "content": "C-F-C3 manual resolve with CSAT off (fix) (visitor message)"
        },
        {
          "id": 94,
          "message_type": 2,
          "content_type": "text",
          "private": false,
          "sender_type": null,
          "created_at_utc": "2026-10-24T13:39:44.000Z",
          "content": "Conversation was marked resolved by Lab Agent"
        }
      ]
    },
    "csat_message": null,
    "trigger_message": {
      "id": null,
      "note": "no input_csat message was created"
    },
    "observed": {
      "messages_after_trigger": [
        {
          "id": 94,
          "message_type": 2,
          "content_type": "text",
          "private": false,
          "sender_type": null,
          "created_at_utc": "2026-10-24T13:39:44.000Z",
          "content": "Conversation was marked resolved by Lab Agent"
        }
      ],
      "public_outgoing_or_template_after_trigger": 0,
      "csat_message_present": false,
      "note": "Chatwoot exposes no email-job state through the API; whether mail was sent is only knowable from the mailbox / host logs."
    }
  }
}