{
  "captured_at_utc": "2026-10-24T15:43:26.860Z",
  "data": {
    "run": "C-rerun (after C0 fix)",
    "open_before_sweep": [
      {
        "id": 24,
        "email_class": "example.com",
        "waiting_since_utc": "2026-10-24T15:15:45.000Z",
        "last_activity_at_utc": "2026-10-24T15:15:45.000Z"
      }
    ],
    "manually_resolved_with_continuity_off": [
      {
        "id": 24,
        "email_class": "example.com",
        "resolved_http": 200,
        "at_utc": "2026-10-24T15:43:25.387Z",
        "why": "pre-C2 sweep, continuity OFF, CSAT OFF"
      }
    ],
    "open_after_sweep": [],
    "settings_applied_at_utc": "2026-10-24T15:43:26.860Z",
    "settings": {
      "account": {
        "auto_resolve_after": 10,
        "auto_resolve_message": "Lab auto-resolve notice: this conversation was closed after 10 minutes of inactivity (C2 trigger)",
        "auto_resolve_ignore_waiting": false
      },
      "inbox": {
        "id": 1,
        "continuity_via_email": true,
        "csat_survey_enabled": false,
        "csat_config": {
          "message": "How did Maple Street Repairs do? (lab CSAT survey)",
          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
            "values": [
              "lab-csat"
            ],
            "operator": "contains"
          }
        }
      },
      "agent_bot": null,
      "agent_bot_read_http": 200
    },
    "safety_note": "Strays were resolved while continuity was OFF and CSAT OFF (activity message only). Continuity ON + auto-resolve were set only after zero open conversations remained. The poll guard sweeps any new conversation every ~15 s."
  }
}