{
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  "data": {
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    "purpose": "continuity temporarily OFF so the bot ack of the proof conversation cannot enqueue mail; all else original, bot attached",
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        "continuity_via_email": false,
        "csat_survey_enabled": false,
        "csat_config": {
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          "language": "en",
          "button_text": "Please rate us",
          "display_type": "emoji",
          "survey_rules": {
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      "agent_bot": {
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        "name": "Maple Street Lab Bot"
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    "mismatches": []
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}