{
  "captured_at_utc": "2026-10-24T16:15:15.020Z",
  "data": {
    "conversation_display_id": 31,
    "at_utc": "2026-10-24T16:15:15.020Z",
    "ok": true,
    "checks": {
      "status_open": true,
      "team_scheduling": true,
      "bot_ack_public": true,
      "private_note_present": true,
      "waiting_since_set": true,
      "run_handed_off": true,
      "visitor_email_is_example_com": true
    },
    "run": {
      "run": "20 (implicit)",
      "mode": "correct_handoff",
      "conversation_display_id": "31",
      "state": "handed_off",
      "state_displayed_on_page": "handed_off\nhandoff verified by read-back",
      "action_log": [
        "verify_pending: ok 200 (status=pending assignee_type=AgentBot team=none)",
        "ack: ok 200 (message_id=132)",
        "note: ok 200 (message_id=133)",
        "recheck_before_handoff: ok 200",
        "assign_team: ok 200",
        "open_status: ok 200",
        "readback: ok 200 (status=open team=1 assignee_type=none waiting_since_present=true human_replied=false)"
      ],
      "error": ""
    }
  }
}