[
  {
    "id": 25,
    "content": "I need to book a repair appointment",
    "inbox_id": 1,
    "conversation_id": 5,
    "message_type": 0,
    "content_type": "text",
    "status": "sent",
    "content_attributes": {
      "in_reply_to": null
    },
    "created_at": 1792842480,
    "private": false,
    "source_id": null,
    "sender": {
      "additional_attributes": {
        "company_name": "<redacted>"
      },
      "custom_attributes": {},
      "email": "lab-visitor+1792842468016@example.com",
      "id": 19,
      "identifier": null,
      "name": "Lab Visitor",
      "phone_number": null,
      "thumbnail": "",
      "blocked": false,
      "contact_type": "lead",
      "type": "contact",
      "company_id": 1
    }
  },
  {
    "id": 26,
    "content": "Thanks, we've received your request. A human at Maple Street Repairs will pick this up shortly.",
    "inbox_id": 1,
    "conversation_id": 5,
    "message_type": 1,
    "content_type": "text",
    "status": "read",
    "content_attributes": {},
    "created_at": 1792842480,
    "private": false,
    "source_id": null,
    "sender": {
      "id": 1,
      "name": "Maple Street Lab Bot",
      "avatar_url": "",
      "type": "agent_bot"
    }
  },
  {
    "id": 27,
    "content": "Handoff summary (scripted, from pre-chat values)\nname: Lab Visitor\nemail: lab-visitor+1792842468016@example.com\nissue: Dishwasher will not drain\nRun mode: correct_handoff",
    "inbox_id": 1,
    "conversation_id": 5,
    "message_type": 1,
    "content_type": "text",
    "status": "read",
    "content_attributes": {},
    "created_at": 1792842480,
    "private": true,
    "source_id": null,
    "sender": {
      "id": 1,
      "name": "Maple Street Lab Bot",
      "avatar_url": "",
      "type": "agent_bot"
    }
  },
  {
    "id": 28,
    "content": "Assigned to scheduling by Maple Street Lab Bot",
    "inbox_id": 1,
    "conversation_id": 5,
    "message_type": 2,
    "content_type": "text",
    "status": "sent",
    "content_attributes": {},
    "created_at": 1792842482,
    "private": false,
    "source_id": null
  },
  {
    "id": 29,
    "content": "Conversation was reopened by Maple Street Lab Bot",
    "inbox_id": 1,
    "conversation_id": 5,
    "message_type": 2,
    "content_type": "text",
    "status": "sent",
    "content_attributes": {
      "activity": {
        "type": "conversation_status_changed",
        "status": "open"
      }
    },
    "created_at": 1792842482,
    "private": false,
    "source_id": null
  }
]