{ "conversation": { "meta": { "sender": { "additional_attributes": { "company_name": "", "avatar_url_hash": "", "last_avatar_sync_at": "2026-10-24T11:48:36Z" }, "availability_status": "online", "email": "lab-visitor+1792842468016@example.com", "id": 19, "name": "Lab Visitor", "phone_number": null, "blocked": false, "identifier": null, "company_id": 1, "thumbnail": "", "custom_attributes": {}, "last_activity_at": 1792842487, "created_at": 1792842470 }, "channel": "Channel::WebWidget", "team": { "id": 1, "name": "scheduling", "description": "Scheduling requests", "allow_auto_assign": false, "icon": "", "icon_color": "", "account_id": 1, "is_member": true }, "hmac_verified": false }, "id": 5, "messages": [ { "id": 31, "content": "Scripted agent-user reply (posted via API token, not a human response)", "account_id": 1, "inbox_id": 1, "conversation_id": 5, "message_type": 1, "created_at": 1792842520, "updated_at": "2026-10-24T11:48:41.394Z", "private": false, "status": "read", "source_id": null, "content_type": "text", "content_attributes": {}, "sender_type": "User", "sender_id": 2, "external_source_ids": {}, "additional_attributes": {}, "processed_message_content": "Scripted agent-user reply (posted via API token, not a human response)", "sentiment": {}, "conversation": { "assignee_id": null, "unread_count": 2, "last_activity_at": 1792842520, "contact_inbox": { "source_id": "57691246-18df-45b3-a716-4a7434e60147" } }, "sender": { "id": 2, "name": "Lab Agent", "available_name": "Lab Agent", "avatar_url": "", "type": "user", "availability_status": "offline", "thumbnail": "" } } ], "account_id": 1, "uuid": "87131954-f7e5-447e-a69c-c663175e207a", "additional_attributes": { "browser": { "device_name": "Unknown", "browser_name": "Chrome", "platform_name": "macOS", "browser_version": "156.0.8078.4", "platform_version": "10.15.7" }, "referer": "https://chatwoot-bot.railsfanatics.com/", "initiated_at": { "timestamp": "Sat Oct 24 2026 17:17:59 GMT+0530 (India Standard Time)" }, "browser_language": null }, "agent_last_seen_at": 0, "assignee_last_seen_at": 0, "can_reply": true, "contact_last_seen_at": 1792842521, "custom_attributes": { "issue": "Dishwasher will not drain" }, "inbox_id": 1, "labels": [], "muted": false, "snoozed_until": null, "status": "open", "created_at": 1792842479, "updated_at": 1792842521.289969, "timestamp": 1792842520, "first_reply_created_at": 1792842520, "unread_count": 2, "last_non_activity_message": { "id": 31, "content": "Scripted agent-user reply (posted via API token, not a human response)", "account_id": 1, "inbox_id": 1, "conversation_id": 5, "message_type": 1, "created_at": 1792842520, "updated_at": "2026-10-24T11:48:41.394Z", "private": false, "status": "read", "source_id": null, "content_type": "text", "content_attributes": {}, "sender_type": "User", "sender_id": 2, "external_source_ids": {}, "additional_attributes": {}, "processed_message_content": "Scripted agent-user reply (posted via API token, not a human response)", "sentiment": {}, "conversation": { "assignee_id": null, "unread_count": 2, "last_activity_at": 1792842520, "contact_inbox": { "source_id": "57691246-18df-45b3-a716-4a7434e60147" } }, "sender": { "id": 2, "name": "Lab Agent", "available_name": "Lab Agent", "avatar_url": "", "type": "user", "availability_status": "offline", "thumbnail": "" } }, "last_activity_at": 1792842520, "priority": null, "waiting_since": 0, "sla_policy_id": null }, "messages": [ { "id": 25, "content": "I need to book a repair appointment", "inbox_id": 1, "conversation_id": 5, "message_type": 0, "content_type": "text", "status": "sent", "content_attributes": { "in_reply_to": null }, "created_at": 1792842480, "private": false, "source_id": null, "sender": { "additional_attributes": { "company_name": "", "avatar_url_hash": "", "last_avatar_sync_at": "2026-10-24T11:48:36Z" }, "custom_attributes": {}, "email": "lab-visitor+1792842468016@example.com", "id": 19, "identifier": null, "name": "Lab Visitor", "phone_number": null, "thumbnail": "", "blocked": false, "contact_type": "lead", "type": "contact", "company_id": 1 } }, { "id": 26, "content": "Thanks, we've received your request. A human at Maple Street Repairs will pick this up shortly.", "inbox_id": 1, "conversation_id": 5, "message_type": 1, "content_type": "text", "status": "read", "content_attributes": {}, "created_at": 1792842480, "private": false, "source_id": null, "sender": { "id": 1, "name": "Maple Street Lab Bot", "avatar_url": "", "type": "agent_bot" } }, { "id": 27, "content": "Handoff summary (scripted, from pre-chat values)\nname: Lab Visitor\nemail: lab-visitor+1792842468016@example.com\nissue: Dishwasher will not drain\nRun mode: correct_handoff", "inbox_id": 1, "conversation_id": 5, "message_type": 1, "content_type": "text", "status": "read", "content_attributes": {}, "created_at": 1792842480, "private": true, "source_id": null, "sender": { "id": 1, "name": "Maple Street Lab Bot", "avatar_url": "", "type": "agent_bot" } }, { "id": 28, "content": "Assigned to scheduling by Maple Street Lab Bot", "inbox_id": 1, "conversation_id": 5, "message_type": 2, "content_type": "text", "status": "read", "content_attributes": {}, "created_at": 1792842482, "private": false, "source_id": null }, { "id": 29, "content": "Conversation was reopened by Maple Street Lab Bot", "inbox_id": 1, "conversation_id": 5, "message_type": 2, "content_type": "text", "status": "read", "content_attributes": { "activity": { "type": "conversation_status_changed", "status": "open" } }, "created_at": 1792842482, "private": false, "source_id": null }, { "id": 30, "content": "Second visitor message: any update?", "inbox_id": 1, "conversation_id": 5, "message_type": 0, "content_type": "text", "status": "sent", "content_attributes": { "in_reply_to": null }, "created_at": 1792842487, "private": false, "source_id": null, "sender": { "additional_attributes": { "company_name": "", "avatar_url_hash": "", "last_avatar_sync_at": "2026-10-24T11:48:36Z" }, "custom_attributes": {}, "email": "lab-visitor+1792842468016@example.com", "id": 19, "identifier": null, "name": "Lab Visitor", "phone_number": null, "thumbnail": "", "blocked": false, "contact_type": "lead", "type": "contact", "company_id": 1 } }, { "id": 31, "content": "Scripted agent-user reply (posted via API token, not a human response)", "inbox_id": 1, "conversation_id": 5, "message_type": 1, "content_type": "text", "status": "read", "content_attributes": {}, "created_at": 1792842520, "private": false, "source_id": null, "sender": { "id": 2, "name": "Lab Agent", "available_name": "Lab Agent", "avatar_url": "", "type": "user", "availability_status": "offline", "thumbnail": "" } } ], "waiting_since_before": 1792842481 }